Politique d’expédition
Shipping Policy
Thank you for visiting and shopping at Luminred. Following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Our standard delivery time is 10 days. Once your order is processed and shipped out, you can expect your package to arrive within this timeframe.
Shipping charges for your order will be calculated and displayed at checkout. Please note that delivery delays can occasionally occur due to circumstances beyond our control, such as carrier delays or customs inspections.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24 to 48 hours.
Customs, Duties and Taxes
Luminred is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Depending on your region, import duties and taxes may be incurred once a shipment reaches your destination country.
Damages and Issues in Transit
If you receive your order damaged, please contact us immediately so that we can evaluate the issue and make it right. Please save all packaging materials and damaged goods as they may be required for a claim.
Incorrect Shipping Addresses
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to resend the package.
Contact Us
If you have any further questions about your order's shipment or our Shipping Policy, please don't hesitate to contact us at contact@luminred.com.